State of Online Sales Taxes: Summer 2011 Edition

August 1, 2011 | Written by

Few things perplex my eCommerce clients more than the nebulous world of online sales tax collection. Many eCommerce companies want to collect sales taxes and be a fair partner in helping states collect revenues. Unfortunately, it’s challenging for them to reasonably comply under today’s laws. The brief history of online sales tax legislation centers around […]

Missing Features in eCommerce User Experience Design

July 29, 2011 | Written by

Earlier this week I read an interesting post on the UX Booth blog that listed the top ten missing user experience (UX) features on top 100 eCommerce websites. As a conversion rate optimizer and someone who is always experimenting with new Web technologies, I’m eager to analyze the latest innovations in eCommerce product pages. The […]

Optimize for Speed: Google Offering Page Speed Service

July 28, 2011 | Written by

Slow loading websites are the bane of conversion rate optimizers and a significant source of frustration for any website visitor trying to convert. A company’s team of Web designers may have created a masterpiece of CSS, JavaScript, images and video, but each of those elements can come with a price if the entire website isn’t […] versus Walmart: Let the Innovation Begin

July 27, 2011 | Written by

Om Malik found an interesting comparison between Walmart and in Scott Devitt’s recent analysis of Here’s the excerpt: In 1991, Walmart reported revenue of ~$44B, an increase of 35% over the prior year. In 2011, we estimate will report revenue of $49B, an increase of 43% over the prior year. is […]

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